There are some basic steps you should follow when trying to troubleshoot an error with your backup. Listed below are a few preliminary understandings, and the typical steps utilized to troubleshoot the issue. By utilizing the information below, you can narrow down, and often locate and eliminate most back issues, in a matter of a few minutes.
Log File Types
For each operating system that we support, there are logs that will aid in the troubleshooting process. Logs will list sequence of events, and the outcomes of those events. This will allow you to understand at which point the process failed.
info log: this log will indicate the successful startup and shutdown of the Scheduler service.
debug log: this log will indicate the checkin status of the Scheduler with the backup server, and also indicates the startup status of each job, at it's defined schedule start time.
job logs: these logs are actually contained in a folder that is indicated with a job ID. The job ID is a 13 digit identifying number assigned to a job name. For example, a job named "My Data" may correlate to job ID 1324367289564. Within the job ID folder, you will find subfolders and individual logs that indicate startup time, such as:
The above log name would indicate a job that ran on March 26, 2015 at 1:00AM.
Log File Locations
General log file locations are dependent on what operating system you as using, what location you choose to install to, and what username you are logged in as at the time of installation. The examples below would assume you were logged in as an Administrator, and used the default settings for location.
Windows 7/8/10 and Windows Server 2008/2012